Booking Terms & Conditions

Company: Josh Dreamland Safari Country of Operation: United Republic of Tanzania These Booking Terms & Conditions (“Terms and Conditions”) govern all safari, tour, accommodation, transportation, activity, and related travel arrangements booked through Josh Dreamland Safari (“Josh Dreamland Safari,” “the Company,” “we,” “us,” or “our”). By making a booking, paying a deposit, or otherwise confirming a safari with Josh Dreamland Safari, the Client confirms that they have read, understood, and accepted these Terms and Conditions.

1. ACCEPTANCE OF BOOKING TERMS

Making a booking with Josh Dreamland Safari constitutes acceptance by the Client of these Terms and Conditions. The person making the booking confirms that they have the authority to make the booking on behalf of all members of their travelling party and accepts responsibility for communicating these Terms and Conditions to all members of the group. These Terms and Conditions, together with the confirmed quotation, booking confirmation, and any specific written agreements between the Client and Josh Dreamland Safari, form the basis of the booking agreement.

2. MAKING A BOOKING

2.1 Booking Process

Planning a safari is often an interactive process. After receiving an enquiry, Josh Dreamland Safari may communicate with the Client regarding destinations, dates, accommodation, activities, transportation, budget, and other preferences. We may recommend or modify an itinerary based on availability, seasonality, wildlife movements, travel times, accommodation options, and the Client's preferences. Once the Client has reviewed the proposed itinerary and quotation and is ready to proceed, Josh Dreamland Safari will provide the applicable payment instructions. A booking becomes confirmed once the required deposit has been received and acknowledged by Josh Dreamland Safari, subject to the availability of the services included in the quotation. After confirmation, the Client may be required to complete a registration or booking information form containing information such as:

Full names and passport details
Arrival and departure flight information
Accommodation details
Emergency contact information
Dietary requirements
Medical or mobility information relevant to the trip
Special requests
Other information reasonably required to operate the safari.

2.2 Special Requests

Josh Dreamland Safari will make reasonable efforts to accommodate special requests, including dietary requirements, room preferences, celebrations, and other requests. However, special requests are not guaranteed unless expressly confirmed in writing by Josh Dreamland Safari. A request communicated informally or outside the confirmed booking documentation may not form part of the contractual arrangements.

2.3 Right to Decline a Booking

Josh Dreamland Safari reserves the right to decline a booking before final confirmation where:

The requested services are unavailable
The requested itinerary cannot reasonably be operated
Required information is incomplete or inaccurate
The requested services cannot safely or lawfully be provided; or
Other circumstances prevent the Company from reasonably accepting the booking.

3. QUOTATIONS AND PRICE GUARANTEE

Quotations are based on the prices, availability, taxes, fees, and supplier information available to Josh Dreamland Safari at the time the quotation is prepared. Once the required deposit has been received and the booking has been confirmed, we will make reasonable efforts to honour the agreed price. However, the following exceptions may apply.

3.1 Supplier Price Changes

Where suppliers have not yet published final rates for the travel period, an estimated price may be included in the quotation. If the actual supplier rate subsequently increases, Josh Dreamland Safari may need to pass the increase on to the Client. Any such increase will be communicated to the Client as soon as reasonably possible.

3.2 Government Fees, Taxes and Park Charges

Government-regulated charges, including national park fees, conservation fees, tourism levies, taxes, or other mandatory charges, may change without advance notice. Where such charges increase after a quotation or booking has been confirmed, the additional amount may be payable by the Client.

3.3 Fuel and Transportation Surcharges

Significant and unexpected increases in fuel or transportation costs imposed by suppliers may result in an additional charge where the Company is required to pass those costs on to the Client.

3.4 Currency Exchange Fluctuations

Where a supplier imposes a legitimate additional charge arising from significant currency exchange fluctuations affecting the booked services, Josh Dreamland Safari reserves the right to pass such costs on to the Client.

3.5 Significant Quotation Errors

If a quotation contains a substantial calculation, pricing, or administrative error resulting in a significant undercharge, Josh Dreamland Safari reserves the right to correct the error. Where the booking has already been confirmed, the Company will discuss the available options with the Client.

4. PAYMENT TERMS

Payment requirements depend on the type of safari and the arrangements confirmed in the Client's quotation.

4.1 Deposit Requirements

Unless otherwise stated on the confirmed quotation:

Camping safaris: 20% deposit
Lodge-based safaris: 40% deposit
Tailor-made/private arrangements: generally 20%–70%, depending on the itinerary and supplier requirements
Certain bookings may require a different deposit where specifically stated in the quotation.

The deposit amount stated on the Client's confirmed quotation will take precedence.

4.2 Final Payment

Unless otherwise agreed in writing, the remaining balance must be paid before or upon arrival in Tanzania, according to the payment arrangement confirmed by Josh Dreamland Safari. Cash payment is accepted and preferred for balances due on arrival.

4.3 Cash Payment Requirements

For cash payments made in US Dollars:

Josh Dreamland Safari accepts only clean, undamaged, current-design (“new series”) US Dollar notes in denominations of USD 100 and USD 50.

Older-design US Dollar notes, torn or damaged notes, heavily marked notes, or notes that cannot be accepted by local banks or exchange facilities may be refused. Clients are responsible for ensuring that any cash presented for payment complies with these requirements.

4.4 Payment Methods

Payment may be made through approved payment channels, including:

Bank transfer/wire transfer
Credit or debit card
Online payment platforms such as PesaPal
Official payment links provided by Josh Dreamland Safari.

Josh Dreamland Safari will provide the appropriate payment instructions for the Client's booking.

4.5 Official Company Accounts

All payments must be made only to official Josh Dreamland Safari company accounts or officially provided payment channels. Josh Dreamland Safari does not maintain offshore company accounts for customer payments. Clients are encouraged to verify payment instructions with the Company if they have any doubt regarding the recipient or payment details.

4.6 Group Payments

Where several members of a group make separate payments, Josh Dreamland Safari may accept payments from individual group members. However, the designated group leader or person responsible for the booking remains responsible for ensuring that the full amount due for the booking is paid according to the agreed payment schedule.

4.7 Bank and Payment Charges

The Client is responsible for charges associated with making payment, including:

Bank transfer fees
International transfer charges
Correspondent bank charges
Credit/debit card processing fees; and
Online payment processing fees.

Where applicable, a 4% processing surcharge may apply to credit card and certain online payments.

4.8 Payment Confirmation

For bank or wire transfers, the Client should send a copy of the payment receipt or transfer confirmation to Josh Dreamland Safari. The Company will confirm receipt once the funds have been received and verified.

5. CURRENCY

Josh Dreamland Safari may issue quotations in:

United States Dollars (USD)
Euros (EUR)
For cash payments, US Dollars are preferred.

Euros may also be accepted where agreed in advance. Where payment is made in a currency different from the currency stated on the quotation, the applicable exchange rate and payment arrangements should be agreed with the Company before payment.

6. BOOKING CONFIRMATION

Accommodation, transportation, flights, activities, and other safari components are subject to availability. A booking is considered confirmed once the required deposit has been received and Josh Dreamland Safari has confirmed the booking. The Company will make reasonable efforts to secure and deliver the services specified in the confirmed itinerary.

7. ITINERARY MODIFICATIONS BY JOSH DREAMLAND SAFARI

Josh Dreamland Safari makes every reasonable effort to operate the itinerary as confirmed. However, circumstances may occasionally require changes. Such circumstances may include:

Accommodation availability
Changes in park regulations
Road conditions
Weather
Natural disasters
Flight schedule changes
Supplier operational issues
Government requirements
Safety considerations; or
Other circumstances beyond the reasonable control of the Company.

7.1 Minor Changes

Where necessary, the Company may make reasonable minor modifications that do not materially reduce the overall nature, duration, or value of the safari. These may include:

Replacing a lodge or hotel with a reasonably comparable alternative
Rearranging the order of destinations
Adjusting the number of nights at particular accommodation
Changing a transportation supplier; or
Adjusting the sequence of activities.

Where a change results in a lower cost, the applicable reduction will be reflected where appropriate. Where a proposed change results in an additional cost, Josh Dreamland Safari will seek the Client's agreement before passing the additional cost on, unless the cost arises from circumstances for which the Client is otherwise responsible under these Terms.

7.2 Accommodation Changes

Accommodation may occasionally become unavailable because of overbooking, closure, maintenance, natural events, operational issues, or other circumstances. Where this occurs, Josh Dreamland Safari will make reasonable efforts to arrange alternative accommodation of a comparable standard and, where reasonably possible, in a comparable location.

8. CHANGES REQUESTED BY THE CLIENT

After a booking has been confirmed and the deposit has been paid, the Client may request changes to the itinerary. Josh Dreamland Safari will make reasonable efforts to accommodate requested changes, subject to availability. Changes may result in:

Amendment fees
Supplier cancellation charges
Additional accommodation costs
Additional transportation costs
Flight change fees
Changes to park or activity fees; or
Other costs arising from the requested amendment.

Any additional costs will be communicated to the Client before the change is confirmed where reasonably possible. Adding services to an existing booking may generally be arranged without an amendment fee, although supplier charges may still apply. Where an amendment involves cancellation of an existing service, the applicable cancellation terms will apply.

9. CANCELLATION BY THE CLIENT

9.1 Cancellation 10 Days or More Before Departure

If a Client cancels 10 days or more before the safari start date, a refund may be considered, subject to:

Supplier cancellation policies
Accommodation cancellation policies
Airline or flight cancellation policies
Non-refundable fees
Bank/payment transaction charges; and
Costs already incurred by Josh Dreamland Safari.

For lodge-based bookings, refunds are particularly subject to the cancellation policies of the relevant lodges and accommodation providers.

9.2 Cancellation Less Than 10 Days Before Departure

If a Client cancels less than 10 days before departure, the applicable tour fees may be forfeited and a refund may not be available. Josh Dreamland Safari may consider exceptional circumstances on a case-by-case basis where the circumstances can reasonably be demonstrated and where supplier policies permit.

9.3 Non-Refundable Services

Certain services may be non-refundable once booked, including:

Flights
Special accommodation
Park permits
Certain activities
Balloon safaris
Transportation arrangements
Supplier deposits; and
Peak-season accommodation.

The cancellation policy of the relevant supplier may apply.

9.4 Credit Notes

Where appropriate, Josh Dreamland Safari may offer a credit note instead of a cash refund, particularly for certain shoulder-season bookings. Any credit note will be subject to the terms communicated at the time it is issued.

9.5 Changes and Exchanges

Where a Client wishes to change travel dates rather than cancel a booking, Josh Dreamland Safari will make reasonable efforts to accommodate the change, subject to availability and any applicable supplier or amendment charges. A change of date does not automatically guarantee a refund.

9.6 Travel Insurance

Clients are strongly advised to purchase comprehensive travel insurance immediately after booking to protect against cancellation, interruption, medical emergencies, delays, lost luggage, and other unforeseen circumstances.

10. CANCELLATION OR CHANGES BY JOSH DREAMLAND SAFARI

In rare circumstances, Josh Dreamland Safari may be unable to operate part or all of a confirmed itinerary. This may occur because of:

Closure of a national park or road
Extreme weather
Natural disasters
Government restrictions
Political instability
Civil unrest
Terrorism or security concerns
Supplier failure
Significant safety concerns
Changes in regulations; or
Other circumstances beyond the Company's reasonable control.

Where possible, Josh Dreamland Safari will attempt to provide a suitable alternative. If a significant change is unavoidable, the Company will communicate with the Client and discuss the available options. Where Josh Dreamland Safari cancels a safari before departure for safety or operational reasons and is unable to provide a reasonable alternative, the Company's refund obligation will generally be limited to amounts actually received by the Company for the affected land arrangements, subject to applicable law and supplier recovery. The Company will not be responsible for incidental or consequential expenses such as:

International flights
Visas
Vaccinations
Travel insurance
Non-refundable accommodation booked independently; or
Other personal expenses.

11. FORCE MAJEURE

Josh Dreamland Safari shall not be liable for failure, delay, alteration, or interruption of services caused by circumstances beyond its reasonable control. These may include:

Natural disasters
Severe weather
Floods
Fire
Epidemics or pandemics
Government action
Political unrest
Civil disorder
War
Terrorism
Strikes
Border closures
Road closures
Changes in national park regulations
Flight disruptions
Supplier failures; or
Other force majeure events.

Where such circumstances occur, the Company will make reasonable efforts to minimize disruption to the Client's trip.

12. FLIGHTS AND AIRLINE SERVICES

Flights included in or arranged in connection with a safari may be operated by independent airlines or aviation companies. Josh Dreamland Safari is not responsible for airline delays, cancellations, missed connections, baggage restrictions, denied boarding, schedule changes, aircraft changes, or other matters under the control of the airline. Where a flight disruption affects a safari itinerary, the Company will assist the Client where reasonably possible in rearranging affected arrangements. Any additional costs arising from airline delays, cancellations, missed connections, schedule changes, or other airline-related issues may be payable by the Client. Clients are responsible for checking the applicable baggage allowance and airline conditions before travelling.

13. TRANSFERS AND TRANSPORTATION

Where transportation is included in the booking, Josh Dreamland Safari will arrange the agreed transportation services. Transport schedules may occasionally change due to:

Traffic
Weather
Road conditions
Flight delays
Vehicle issues
Government restrictions; or
Other operational circumstances.

Where a transportation service fails or is significantly delayed, the Company will make reasonable efforts to arrange an alternative. Josh Dreamland Safari cannot be responsible for consequential losses resulting from delays or failures outside the Company's reasonable control.

14. TRAVEL AND MEDICAL INSURANCE

Comprehensive travel and medical insurance is strongly recommended and may be required for certain trips or activities. Insurance should ideally include:

Trip cancellation
Trip interruption
Medical expenses
Emergency evacuation
Repatriation
Accidental death
Baggage loss or delay
Theft of personal belongings
Flight disruption; and
Activities included in the Client's itinerary.

Clients are responsible for ensuring that their insurance provides adequate coverage for their individual itinerary and activities. Josh Dreamland Safari is not responsible for losses that could reasonably have been covered by appropriate travel insurance.

15. TOUR SUITABILITY, HEALTH AND FITNESS

Certain safaris and activities may involve:

Long drives
Uneven terrain
Early departures
Walking
Hiking
Mountain climbing
Wildlife environments
Remote locations; and
Variable weather conditions.

Clients are responsible for providing accurate information regarding mobility limitations, dietary requirements, allergies, or other circumstances that may reasonably affect participation in the trip. Where circumstances change after booking, the Client should notify Josh Dreamland Safari as soon as possible. Certain activities may have additional health or fitness requirements.

16. HEALTH PRECAUTIONS

Clients are responsible for obtaining appropriate medical and travel-health advice before travelling to Tanzania. Vaccination and health requirements may change from time to time. Clients should consult an appropriately qualified travel-health professional before departure. Josh Dreamland Safari does not provide medical advice. Clients are responsible for ensuring that they have appropriate medication, insurance, vaccinations, and other health preparations required for their individual circumstances.

17. WILDLIFE AND SAFETY

Safaris take place in natural environments where wild animals are present. Wildlife sightings cannot be guaranteed. Clients must follow the instructions of their safari guide, driver-guide, accommodation staff, park authorities, and other authorized personnel. Clients must not:

Approach wildlife without authorization
Leave the safari vehicle where prohibited
Feed wild animals
Attempt to touch wildlife
Ignore safety instructions; or
Engage in behaviour that places themselves, other guests, staff, or wildlife at unnecessary risk.

Josh Dreamland Safari cannot guarantee sightings of specific animals or particular wildlife events, including the Big Five or Great Migration crossings.

18. INAPPROPRIATE BEHAVIOUR

Josh Dreamland Safari reserves the right to terminate a Client's participation in a trip where the Client's behaviour:

Endangers themselves or others
Causes significant disruption
Damages property
Involves illegal conduct
Threatens, harasses, or abuses staff, guides, suppliers, or other guests; or
Is otherwise seriously inappropriate.

Where a trip is terminated because of the Client's behaviour, the Client may be responsible for all resulting costs and may not be entitled to a refund.

19. PROBLEMS DURING THE SAFARI

If a Client experiences a problem during the safari, they must notify Josh Dreamland Safari, their guide, or an authorized Company representative as soon as reasonably possible. Early notification gives the Company a reasonable opportunity to investigate and, where possible, correct the problem while the Client is still travelling. Complaints raised only after the trip has ended may be more difficult to investigate or resolve. Clients are encouraged to provide supporting evidence where available, including photographs, receipts, correspondence, or other relevant documentation.

20. LIABILITY AND LIMITATIONS

Josh Dreamland Safari will exercise reasonable care in arranging the services included in a confirmed booking. However, the Company cannot accept responsibility for loss, damage, injury, delay, expense, inconvenience, or disruption arising from circumstances beyond its reasonable control. These circumstances may include:

Weather
Natural disasters
Wildlife
Government actions
National park regulations
Road conditions
Flight disruptions
Strikes
Civil unrest
Terrorism
War
Disease outbreaks
Theft
Lost or delayed luggage
Independent suppliers
Hotels and lodges
Airlines
Third-party activities; or
Acts or omissions of independent contractors.

Nothing in these Terms is intended to exclude or limit liability where doing so would be prohibited by applicable Tanzanian law.

21. INDEPENDENT SUPPLIERS

Many services forming part of a safari are provided by independent suppliers, including:

Hotels
Lodges
Camps
Airlines
Transfer companies
Activity operators
Boat operators; and
Other tourism service providers.

Such suppliers may have their own terms and conditions. Josh Dreamland Safari is not responsible for matters entirely outside the Company's reasonable control. Where applicable, the supplier's own terms may apply to the relevant service.

22. ADDITIONAL EXCURSIONS AND ACTIVITIES

Josh Dreamland Safari may provide information about optional activities and excursions available in Tanzania. Where an activity is not included in the Client's confirmed booking, it does not form part of the contractual safari services unless Josh Dreamland Safari has expressly agreed in writing to arrange that service. Examples may include:

Scuba diving
Horse riding
Water sports
Parasailing
Independent excursions; and
Activities booked directly with third-party providers.

Clients participate in optional activities at their own risk and should ensure that their travel insurance covers the activity.

23. ACCOMMODATION

Specific room types, bed configurations, views, locations, and special room requests are subject to availability. Josh Dreamland Safari will communicate confirmed accommodation arrangements based on information received from suppliers. Where selected accommodation becomes unavailable, the Company will make reasonable efforts to arrange a suitable alternative.

24. INFORMATION PROVIDED TO CLIENTS

Josh Dreamland Safari makes reasonable efforts to ensure that information provided to Clients is accurate and current. However, information relating to:

Accommodation
Flights
Park regulations
Road conditions
Activities
Local services; and
Other third-party services
may change without notice.

Where material changes become known to us and are reasonably expected to affect the Client's booking, we will communicate them as soon as reasonably possible.

25. SUPPLIER TERMS AND CONDITIONS

Certain services included in a safari may be governed by the terms and conditions of the relevant supplier. These may include:

Accommodation cancellation policies
Airline conditions of carriage
National park regulations
Activity-provider conditions
Transportation terms; and
Other supplier policies.

Where applicable, these conditions may affect cancellation rights, refunds, liability, or changes to the service.

26. CUSTOMER PAYMENT PROTECTION

Josh Dreamland Safari seeks to maintain responsible financial arrangements with its suppliers and service providers. Where possible, deposits and payments received from Clients are used to secure the services included in the confirmed booking. Clients should maintain comprehensive travel insurance as an additional safeguard against circumstances outside the Company's control.

27. PERSONAL INFORMATION

Josh Dreamland Safari may collect personal information reasonably necessary to arrange and operate the Client's safari. This may include:

Names
Passport information
Flight details
Contact information
Dietary requirements
Accommodation information; and
Emergency contact information.

Such information may be shared with relevant suppliers where necessary to deliver the booked services. Josh Dreamland Safari will take reasonable measures to protect Client information and handle it in accordance with applicable law.

28. PASSPORTS, VISAS AND TRAVEL DOCUMENTS

Clients are responsible for ensuring that they possess:

A valid passport
Appropriate visas or entry permits
Required travel documents
Valid airline tickets; and
Any required health or vaccination documentation.

Josh Dreamland Safari may provide general guidance but is not responsible for a Client's failure to obtain the correct documentation. Clients should verify current requirements with the relevant authorities before travelling.

29. LUGGAGE AND PERSONAL BELONGINGS

Clients are responsible for their personal belongings, luggage, money, passports, electronics, and other valuables. Where possible, valuables should be kept secure and should not be left unattended. Josh Dreamland Safari is not responsible for loss, theft, or damage to personal belongings except where liability cannot lawfully be excluded. Clients are responsible for complying with luggage restrictions imposed by airlines used during their safari.

30. CHILDREN AND MINORS

Parents or legal guardians remain responsible for children and minors travelling with them. Clients travelling with children should inform Josh Dreamland Safari in advance of any specific requirements relating to accommodation, transportation, meals, medical needs, or activities. Certain activities may have age or safety restrictions.

31. SAFARI EXPECTATIONS

Wildlife safaris are experiences in nature and are inherently unpredictable. Josh Dreamland Safari does not guarantee:

Sightings of specific animals
Big Five sightings
Predator sightings
Migration crossings
Specific weather conditions
Specific wildlife behaviour
Particular room views; or
Specific flight schedules where controlled by third parties.

Our professional guides will make reasonable efforts to provide the best possible safari experience based on conditions, park regulations, wildlife movements, and their professional knowledge.

32. LEGAL JURISDICTION

These Terms and Conditions and the agreement between Josh Dreamland Safari and the Client shall be governed by the laws of the United Republic of Tanzania. Subject to any mandatory rights provided under applicable law, the parties agree that disputes arising from the booking or services shall be subject to the jurisdiction of the competent courts of Tanzania.

33. FRAUDULENT OR MISLEADING ENQUIRIES

Josh Dreamland Safari reserves the right to take appropriate legal action against individuals or organizations that deliberately obtain confidential commercial information through fraudulent, deceptive, or misleading enquiries. This may include enquiries made under false identities or false customer profiles for the purpose of obtaining confidential pricing, supplier information, operational information, or other commercially sensitive information. Any action taken will be subject to applicable Tanzanian law.

34. AMENDMENTS TO THESE TERMS

Josh Dreamland Safari reserves the right to update these Terms and Conditions from time to time. The Terms applicable to a confirmed booking will generally be those accepted by the Client at the time of booking, unless a change is required by law or expressly agreed between the parties.

35. ENTIRE AGREEMENT

The confirmed quotation, booking confirmation, applicable payment terms, these Terms and Conditions, and any specific written amendments expressly agreed by Josh Dreamland Safari constitute the agreement between the Company and the Client concerning the booked services. If there is a conflict between a general provision in these Terms and a specific written provision expressly confirmed in the Client's booking documentation, the specific confirmed provision will apply to that booking.

36. CLIENT ACKNOWLEDGEMENT

By paying a deposit or otherwise confirming a booking with Josh Dreamland Safari, the Client confirms that:

1. They have read and understood these Terms and Conditions.

2. They accept the applicable payment and cancellation conditions. 3. They understand that safari activities take place in natural and sometimes remote environments. 4. They understand that wildlife sightings and certain travel services cannot be guaranteed. 5. They understand the importance of obtaining appropriate travel insurance. 6. They agree to provide accurate information required to operate the safari. 7. They agree to follow the instructions of Josh Dreamland Safari staff, guides, suppliers, and relevant authorities. 8. They accept the applicable laws and jurisdiction of Tanzania.