Cancellation & Refund Policy

At Josh Dreamland Safari, we understand that travel plans may sometimes change. This policy provides clear and transparent terms regarding cancellations, refunds, rescheduling, services already provided, and unforeseen circumstances.

1. Cancellation by the Client

All cancellations must be submitted in writing by email or through the official communication channel used to confirm the booking. A cancellation will become effective on the date it is received and acknowledged by Josh Dreamland Safari. Cancellation charges are calculated according to the type of trip and the time remaining before the scheduled departure date, as set out below. Any non-refundable costs already paid to third-party suppliers may be deducted from the applicable refund.

2. Kilimanjaro Treks

10 days or more before departure: No cancellation fee.
5–9 days before departure: 10% of the total tour price will be charged.
0–4 days before departure: 50% of the total tour price will be charged.

3. Tanzania Lodge Safaris

Including park entrance fees

15 days or more before departure: No cancellation fee.
6–14 days before departure: 10% of the total safari price will be charged.
3–5 days before departure: 40% of the total safari price will be charged.
0–2 days before departure: 50% of the total safari price will be charged.

4. Tanzania Camping Safaris

Including park entrance fees

10 days or more before departure: No cancellation fee.
6–9 days before departure: 10% of the total safari price will be charged.
2–5 days before departure: 20% of the total safari price will be charged.
0–1 day before departure: 40% of the total safari price will be charged.

5. Domestic Flights

Domestic flights booked as part of a safari arrangement are subject to the terms and conditions of the respective airline. Where a flight ticket is non-refundable, the flight cost will not be refundable. Any non-refundable or cancellation charges imposed by the airline will be deducted from the refundable amount. Any airline amendment, cancellation, or date-change fees will be the responsibility of the client.

6. Deposits and Refunds

The applicable cancellation charge will be calculated based on the total booking value, not only the deposit paid. Where a refund is applicable, Josh Dreamland Safari will process the refundable amount after deducting any applicable cancellation charges, non-refundable supplier costs, bank charges, payment-processing fees, or other costs that cannot be recovered from our suppliers. Refunds will normally be processed through the original payment method where possible.

7. Change of Travel Dates

Clients may request to change their travel dates, subject to availability. Josh Dreamland Safari will make reasonable efforts to accommodate requests to change travel dates. Changes to accommodation and safari arrangements may be made without an additional service charge, subject to availability. Any additional costs resulting from a change of travel dates, including differences in accommodation rates, park fees, flights, permits, transportation, or supplier charges, will be communicated to the client before the change is confirmed. If a booking is rescheduled and subsequently cancelled, the original departure date will be used when determining the applicable cancellation charges.

8. Cancellation by Josh Dreamland Safari

Josh Dreamland Safari reserves the right to cancel or substantially modify a safari where this becomes necessary due to circumstances beyond our reasonable control, including but not limited to serious safety concerns, government restrictions, natural disasters, closure of parks or routes, extreme weather conditions, or other unavoidable circumstances. Where possible, we will make reasonable efforts to offer an appropriate alternative arrangement or reschedule the safari. Where Josh Dreamland Safari cancels a booking and is unable to provide the contracted services or a reasonable alternative, we will refund the amount recoverable for the services that have not been provided, subject to the terms and conditions of our suppliers. Where third-party services such as flights, accommodation, permits, or other bookings are non-refundable, their respective terms and conditions will apply.

9. Unavoidable Circumstances During the Safari

Once the safari has started, unforeseen circumstances may occasionally occur, including vehicle breakdowns, difficult road conditions, severe weather, park-related restrictions, or accommodation-related issues. In such situations, Josh Dreamland Safari will make every reasonable effort to provide an alternative or replacement service so that the safari can continue. Where the affected service is successfully replaced or the safari continues substantially as planned, no refund will normally be provided for that affected service. If an unavoidable circumstance results in a significant safari activity, game drive, or full safari day being cancelled and no suitable alternative can be provided, a reasonable partial refund may be considered for the service that was not provided, subject to recoverable supplier costs.

10. Services Already Provided

Refunds will not be provided for services that have already been delivered or for services that Josh Dreamland Safari has already paid for on behalf of the client and cannot recover. This may include:

Park entrance and conservation fees
Accommodation
Meals
Transportation
Professional guiding services
Game drives
Activities and excursions
Permits
Domestic flights and other booked transportation

We encourage clients to communicate any concerns or difficulties during the safari as soon as possible. This gives our team the opportunity to address the matter promptly and find a suitable solution.

11. Force Majeure

Josh Dreamland Safari shall not be held responsible for circumstances beyond our reasonable control that prevent or substantially affect the provision of the booked services. Such circumstances may include natural disasters, severe weather, government actions, civil disturbances, border closures, epidemics, pandemics, strikes, or other unforeseen events. In such circumstances, we will make reasonable efforts to assist clients with alternative arrangements and recoverable refunds from suppliers.

12. No-Show and Early Departure

No refund will normally be provided for services that are not used because of a client's late arrival, failure to arrive, voluntary cancellation during the safari, or early departure. Any refund or credit will depend on whether Josh Dreamland Safari can recover the corresponding costs from the relevant suppliers.

13. Travel Insurance

Josh Dreamland Safari strongly recommends that all clients obtain comprehensive travel insurance before travelling to Tanzania. Travel insurance should ideally cover trip cancellation, medical emergencies, emergency evacuation, flight delays or cancellations, baggage loss, travel interruption, and other unforeseen circumstances.

14. Acceptance of the Policy

By confirming a booking with Josh Dreamland Safari, the client acknowledges that they have read, understood, and accepted this Cancellation & Refund Policy.

Cancellation & Refund Policy